Yuze Digital – Terms of Service

1. Introduction

Welcome to Yuze Digital India Private Limited (“Yuze Digital,” “we,”“us,” or “our”).

These Terms of Service (“Terms”) are a legally binding agreement betweenyou (“User,” “you,” or “your”) and Yuze Digital India Private Limited governingyour access to and use of our website, mobile application, and related services(collectively referred to as the “Platform”).

By using the Platform or any of our services (“Services”), youacknowledge that you have read, understood, and agree to these Terms.

2. Company Information

The Platform is owned and operated by Yuze Digital India Private Limited,a private limited company incorporated under the laws of India, having itsregistered office at:

90/31, 1st Floor, Malviya Nagar, South Delhi, New Delhi – 110017, India

CIN: AABCY8126F (hereinafter referred to as “Yuze Digital India” or “theCompany”).

3. Co-Branding and Wallet Issuance

Transcorp International Limited (India), having its registered office atPlot No.3, HAF Pocket Sector-18A, Phase-II, Dwarka, Near Veer Awas/KargilApartment, New Delhi - 110 075 is an RBI-authorized PPI issuer.

Prepaid instruments marketed by Yuze Digital India are issued byTranscorp International Limited.

Detailed terms and conditions are available at: PPI Policies and T&C -Transcorp

4. Updates to These Terms

We may revise these Terms, update the Platform, or modify Services toimprove user experience or comply with applicable law.

• Please review this page periodically for updates.

• If you do not agree with any changes, you must stop using the Platform.

• Continued use after updates constitutes acceptance of revised Terms.

5. Applicability

These Terms apply to:

• Your visit to and use of the Platform and Services; and

• All information, recommendations, and services provided to you on orthrough the Platform.

This document is an electronic record in terms of the InformationTechnology Act, 2000 and the applicable rules made thereunder. It is generatedby a computer system and does not require physical or digital signatures.

By clicking on the “SUBMIT” or “I AGREE” button, you consent to be boundby these Terms.

6. Acceptance and Privacy

By accepting these Terms:

1. You also accept our Privacy Policy, available at https://www.yuzedigital.com/india/privacy-policy.
2. You consent to receive promotional emails and SMS from Yuze Digital.     You may unsubscribe anytime using the opt-out option.
3. Eligibility

To use the Platform and Wallet Services, you must:

• Be at least 18 years of age and have full legal capacity to enter intoa binding contract.

• Be a resident of India.

• Successfully complete the Know Your Customer (KYC) verification processas required by RBI regulations.

By registering and using the Platform, you confirm that the informationyou provide is accurate, current, and complete.

8. Types of Wallets

The Platform may offer different types of Wallets as permitted under RBIguidelines, including but not limited to:

8.1 Min KYC Wallet

A basic wallet for small-value usage with a maximum balance of ₹10,000,monthly load limit of ₹10,000, and yearly load limit of ₹1,20,000. Usage isrestricted to payments only (no transfers or cash withdrawal).

8.2 Full-KYC Wallet

A fully verified wallet with a maximum balance of ₹2,00,000, allowingtransfers, withdrawals and broader usage with higher limits.

You agree to use the Platform only for lawful purposes and in accordancewith these Terms. You must not:

• Use the Wallet for any illegal, fraudulent or unauthorised activity.    
• Use the Wallet for money laundering, terrorist financing, fraud or     any activity prohibited under applicable laws or regulations.
• Provide false, inaccurate, misleading or incomplete information     during registration, KYC or while using the Platform.
• Use another person's identity, Wallet, account or payment instrument     without proper authorisation.
• Allow another person to use or access your Wallet, PIN, OTP,     password or other security credentials.
• Attempt to bypass or misuse applicable transaction, loading, balance     or other Wallet limits.
• Use the Wallet for transactions involving prohibited or restricted     goods, services or activities.
• Attempt to interfere with, damage, disrupt or gain unauthorised     access to the Platform, its systems or security controls.
• Use the Wallet in any manner that violates applicable RBI     requirements, PPI guidelines or any other applicable law or regulation.

Yuze and/or its authorised PPI issuer or service partners may restrict,suspend or close the Wallet where required under applicable law, regulatoryrequirements, these Terms, or where suspicious, fraudulent or unauthorisedactivity is identified.

10. Fees and Charges

Yuze may charge applicable fees for walletissuance, loading, usage, or other related services, as communicated from timeto time.

Anyapplicable fees and charges shall be as per the latest Schedule of Chargesavailable on the Platform, which may be updated from time to time.

You will be notified of any such charges within the Platform before thetransaction is processed.

Charges and Fees

1. Surcharges as charged by merchants will be applicable on     transactions performed by cardholders for certain merchant categories.
2. The following fees and charges are applicable to the wallet. These     may be revised from time to time, and any updates will be reflected in the     Terms and Conditions accordingly.

Charges and Fees Including GST

11. KYC and Verification

Yuze and Transcorp are required to complywith RBI’s KYC (Know Your Customer) and AML (Anti-Money Laundering) guidelines.You agree to:

• Provide accurate and valid identity and address proof documents.
• Allow verification through authorized third-party service providers.    
• Promptly update your information if it changes.

Failure to complete the applicable KYC requirements may result innon-issuance of the Wallet, restrictions on Wallet usage, inability to upgradeto a Full KYC Wallet, or suspension or restriction of services, where requiredunder applicable law or regulatory directions.

You authorize Transcorp and any third party appointed by Transcorp tofacilitate your KYC process as may be required from time to time.

12. Transactions and Limits

All transactions through your Wallet are subject to:

• Transaction and balance limits prescribed by the RBI.

• Availability of sufficient balance.

• Successful system validation and compliance checks.

Transcorp and/or Yuze may, where required or permitted under applicablelaw, regulatory directions, or pursuant to any request, direction, order, orinstruction issued by any competent statutory, regulatory, judicial, or lawenforcement authority, restrict, suspend, block, reverse, or otherwise dealwith any transaction or wallet, or take such other action as may be required orappropriate.

13. Refunds and Disputes

In case of failed or incorrect transactions:

• Refunds will be processed in accordance with Transcorp’s refund policyand RBI guidelines.

• For assistance, you can contact Yuze customer support at support@yuze.in.

• Dispute resolution timelines and processes are subject to regulatoryrequirements.

14. Account Suspension or Termination

Your access to the Platform or Wallet may be suspended or terminated if:

• Required by law, court order, or regulatory directive.

• You provide false or misleading information.

• You misuse the Platform or violate these Terms.

• Any suspicious or fraudulent activity is detected.

Upon termination, any remaining balance in your Wallet will be handled asper RBI-prescribed procedures.

15. Expiry of PPI

• Under the     co-branding arrangement between Transcorp and Yuze Digital India, the     category of primary issuance shall be Card PPIs, which shall be backed by     Wallets. The validity and expiry of the Card PPI and Wallet shall be in     accordance with the applicable RBI guidelines and the PPI Issuer’s policy,     as amended from time to time.
• Upon expiry of     the Card PPI, any remaining balance shall be handled in accordance with     applicable RBI guidelines and the PPI Issuer’s policy.
• Any unclaimed     or outstanding balance shall be treated strictly in accordance with the     applicable RBI Master Directions on Prepaid Payment Instruments (PPIs), as     amended from time to time.
• Renewal or     replacement of an expired Card PPI shall be carried out in accordance with     applicable RBI guidelines and the PPI Issuer’s policy.

16. Disputes

All the transaction disputes related to network shall be governed as pernetwork guidelines by the PPI Issuer. The PPI Issuer will be the solearbitrator in these disputes between the PPI holder and the merchant.

17. Issuer Policies

As a PPI user issued by Transcorp, it is your responsibility to visitTranscorp's website on a regular basis to obtain the latest updates on policiesfor Transcorp.

18. Intellectual Property

All content, trademarks, logos, and software on the Platform are theproperty of Yuze Digital or its licensors.

You may not copy, modify, or distribute any content without prior writtenpermission.

19. Privacy and Data Protection

Your personal data is collected andprocessed in accordance with Yuze’s Privacy Policy, Transcorp’s Privacy Policy,and applicable RBI guidelines on data protection.

Byusing the Platform, you consent to the collection and use of your data forservice delivery, regulatory compliance, and other purposes as set out in theapplicable Privacy Policies.

20. Limitation of Liability

To the maximum extent permitted by law:

• Yuze Digital and Transcorp shall not be liable for indirect,incidental, or consequential damages arising out of your use of the Platform orServices.

• Neither party guarantees uninterrupted or error-free operation of theplatform.

• Yuze’s responsibility is limited to facilitating access to Walletservices issued by Transcorp.

21. Indemnity

You agree to indemnify and hold harmless Yuze Digital, Transcorp, andtheir affiliates, officers, and employees against any claims, losses, ordamages arising from your breach of these Terms or misuse of the Platform.

22. Changes to the Terms

Yuze Digital may update or modify these Terms from time to time. Anychanges will be posted on the Platform, and your continued use will constituteacceptance of the revised Terms.

23. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws ofIndia.

Any disputes shall be subject to the exclusive jurisdiction of the courtsin New Delhi, India.

24. Contact Us

For any questions, feedback, complaints, orsupport, please reach out to:

YuzeDigital India Private Limited
📧 support@yuze.in
📍 6th Floor, B Wing,Supreme Business Park, Hiranandani Gardens, Powai, Mumbai, Maharashtra –400076, India

TranscorpInternational Limited – PPI/Card Support
📧 cards@transcorpint.com
📞 7597182222
📍 Plot No. 3, HAFPocket, Sector 18A, Dwarka, Phase-II, New Delhi – 110075, India

Forcomplaints relating to the PPI/Card, customers may also use Transcorp'sgrievance redressal channels in accordance with its applicable CustomerGrievance Redressal Policy.

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